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Proactive management
Anticipation of incidents that stop operations, with continuous monitoring and prevention models instead of only reacting once something has already failed.
IT Managed Services
Systems under pressure create risks and bottlenecks. At Aubay, we help keep the most critical IT areas stable and running consistently, without needing to internalize the entire team.
What are IT Managed Services?
Managed Services are models in which an external team continuously takes over parts of an organization’s technology operations, from application support to environment management and delivery pipelines. Instead of concentrating everything in internal teams, the organization adopts a clear service model with defined responsibilities, continuous monitoring, and prevention models adapted to its context.
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Operational stability
Ensuring that critical systems and applications have a clear service model, with environments, deployments, and support organized so that releases do not consistently slip whenever there is change.
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Specialized teams
DevOps services, delivery capability, and application support, with defined SLAs and metrics, rather than simply adding more people to the team.
The Challenge
When operations start to fail
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IT teams stuck in operational and support tasks, with no time to evolve products and services.
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Releases delayed because there is no capacity to prepare environments, test, and safely deploy to production.
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Critical incidents happening outside working hours without a clear model for response, accountability, and escalation.
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Backlogs growing and priorities in conflict.
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Fragile integrations and manual processes that increase risk with every change.
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Lack of visibility into data, performance, and operations.
The impact goes beyond technology. When operations lose consistency, projects are delayed, pressure on teams increases, user experience degrades, and decision-making capability is compromised.
Our Approach
Where Aubay comes in
Aubay comes in where your IT operation needs the most control: we work alongside your team to take on DevOps, agile delivery capability, and application support, with on-call support and continuous monitoring tailored to your business.
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Operational response
Continuous monitoring and prevention models, with on-call teams to respond to critical incidents without needing a 24/7 NOC.
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Continuous delivery
Environment management, pipelines, and team capacity so that releases are not blocked by lack of time or resources.
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Service model
Services with defined SLAs, metrics, and governance, ensuring clear accountability for who does what when something fails, instead of simply adding “more people” to the team.
OUR SOLUTIONS
Comprehensive managed services
Tailored managed solutions designed to address specific operational challenges and drive your business forward.
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DevOps Managed Service
Full automation of delivery processes and continuous integration.
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The Problem
- close_smallSlow and manual deployments.
- close_smallUnstable environments and lack of visibility.
- close_smallDifficulty ensuring operational continuity.
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Aubay Service
- checkWe automate integration and delivery processes.
- checkWe stabilize environments and strengthen monitoring.
- checkWe build foundations for more stable and scalable operations.
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Capacity / Agile Teams
Stable and specialized teams for continuous delivery
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The Problem
- close_smallLack of capacity to respond to workload volume.
- close_smallDifficulty in finding and retaining specialized profiles.
- close_smallProjects progressing below the required pace.
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Aubay Service
- checkWe ensure a stable team with governance and service metrics.
- check We align capacity with product pace, focusing on continuous delivery.
- check More than resource allocation, we take ownership of capacity management, team stability, and service KPIs.
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Application Support
Continuous support with clear SLAs and structured processes
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The Problem
- close_smallCritical applications with recurring failures.
- close_smallHigh response times.
- close_smallOperational risk associated with business support systems.
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Aubay Service
- checkWe ensure continuous support for critical applications.
- check We define clear processes and SLAs.
- check We track incidents and requests in a structured way.
- check We reduce daily operational impact and free up teams for evolution initiatives.
ADDITIONAL CAPABILITIES
Strengthen your operation
Complementary capabilities that enhance operational efficiency and intelligence.
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Data Analytics
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Problem
Scattered data and slow reporting make it difficult to see what is happening in the operation.
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Aubay Response
We consolidate critical data and create analytical models and operational dashboards. Without consolidated data, it is not possible to see the operation or make decisions in time.
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Integrations & Automations
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Problem
Systems that do not communicate with each other and repetitive manual processes keep teams tied to low-value tasks.
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Aubay Response
We connect systems and automate key workflows. Without integrations, workflows cannot be simplified and the operation cannot be freed to grow.
How it works
A response tailored to the reality of each operation
Not all organizations face the same challenges, nor do they need the same support model. We adapt to context, technological maturity, and each team’s objectives.
01
Diagnosis
We analyze the operational context, identify the main pressure points, and define the right service model.
02
Implementation
Teams go into operation with a model adapted to the need, pace, and complexity of the context.
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Continuity and evolution
We continuously monitor the service to ensure stability, responsiveness, and ongoing improvement over time.
Is your IT operation under pressure?
Schedule a diagnosis of your critical systems: we identify where to support your team, stabilize services, and ensure continuity.
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