Cloud, SRE and Full Stack Team for High-Availability Digital Operations

Digital teams need to deliver new features without compromising the stability of the platforms that customers and users rely on every day. When cloud operations, development, monitoring and support work in silos, response times increase, visibility decreases and the ability to evolve loses momentum.

The challenge was to create a flexible technology team to support digital transformation initiatives, with skills in Cloud Operations, Site Reliability Engineering, backend and frontend development, technical writing, Data and Business Intelligence. The need went beyond filling positions. It required continuous capacity, able to evolve with the programme and to work across multiple teams and locations.

The challenge involved ensuring quality, meeting deadlines and maintaining operational coordination in a diverse technical context. The team had to work on SAP Commerce security, CI/CD infrastructure, operational excellence, monitoring and support. At the same time, Data and BI specialists were needed to strengthen reporting, analytics and data science initiatives.

Clear responsibilities were defined and a multidisciplinary team was provided with full stack, cloud, SRE, Data and BI skills. The model was mainly off-campus, ensuring flexibility in resource management while maintaining the possibility of on-site collaboration whenever operations required it. The governance structure included weekly meetings and semi-annual strategic committees, ensuring technical and operational alignment.

The team worked on an integrated development and operations model. Defining responsibilities across CI/CD, monitoring, support and security helped create a clearer view of operations and accelerate the response to technical needs. In parallel, Data and BI capabilities supported the development and maintenance of a data platform for KPI reporting, analytics and data science.

The partnership evolved into a team of nearly 30 professionals, becoming the main capacity provider in Portugal for this programme. The progressive integration of new specialists enabled the team to respond to changing needs without losing continuity. The organisation strengthened efficiency in technical resource management, data governance and its ability to generate insights from digital activity.

This case shows how Cloud, SRE and full stack teams can balance delivery speed, operational reliability and flexible scalability. The team does not only work to maintain a platform. It works to make digital operations more resilient and ready to evolve.