In a market where tech talent is increasingly scarce, developing the right people is just as important as choosing the right solutions. This is the premise behind our **Custom Tech Academy,** a joint initiative by **Aubay and a leading international insurance company,** designed to build critical capabilities and ensure technical knowledge stays within client teams. 

It all started with a shared challenge. The company's teams, spread across multiple geographies and responsible for complex technology solutions, faced the impact of specialized profile shortages and natural turnover in a fast-moving sector. The risk was clear: losing valuable knowledge and compromising operational continuity. 

Aubay was tasked with designing a practical response, creating **technical redundancy,** preparing new generations of niche technology specialists, and safeguarding business continuity without sacrificing team flexibility. 

"More than simply reinforcing teams, we wanted to ensure know-how stays within the organization by training people capable of growing into roles of greater responsibility." 
Diogo Fernandes, Technical Lead, Aubay Academy 

The Challenge 

The Custom Tech Academy operates as a true **talent workshop.** Hosted at Aubay's facilities, the programme combines intensive training, continuous mentoring, and gradual integration into real projects, functioning as a "knowledge lab" tailored to client needs. 

The process begins before day one. All applications undergo internal screening by Aubay's team, selecting candidates with the ideal balance of strong technical foundations in** SQL and programming logic ** alongside essential soft skills. From 70-80 applicants, only top profiles advance. 

Initial weeks feature classroom-style learning where theory and practice converge, always aligned with client-specific needs. Building on experience from previous cohorts, internal trainers (including Aubay consultants familiar with the program) deliver content they know intimately. 

Practical exposure starts early, immersing trainees in the client's real-world environment, challenges, and work dynamics to accelerate adaptation and build relevant context. 

The Solution: An Academy Blending Experts and Practice 

Results speak volumes. Over five years **more than 95% of participants** successfully completed the program, with many integrating directly into client teams. Standout stories include Rafaela, who progressed from trainee to **Technical Lead Data Integration.**

"The Academy was crucial as my first professional step. It offered structured market entry with support to build confidence in my skills. I learned daily tools in a safe, relaxed environment free from failure fears, backed by experienced colleagues. 
The technical foundation and guidance were essential for growth. Joining real teams, I felt prepared and confident, enabling rapid evolution and career progression.” 

 Rafaela, former trainee, now Team Leader 

Results: From Trainee to Team Leader 

For the client, this model delivers** low contractual risk and strong strategic returns.** Scalable investment, flexible format, and talent testing before long-term commitments suit regulated sectors with strict outsourcing policies enabling controlled, human-centered innovation. 

Structured onboarding with key-topic pre-training, delivered by context-aware consultants, ensures practical, realistic preparation. Early real-scenario exposure helps trainees grasp the environment, challenges, and workflows swiftly. 

Clients gain smoother integration, reduced misalignment risk, faster trainee progression, and cohort-to-cohort consistency, enhancing integration quality and experience. 

Client Benefits: Low Risk, High Return 

For Aubay, the Academy became a **living lab for continuous improvement.** Each iteration refines recruitment, training models, and methodologies, solidifying our role as a **strategic partner in client-specific tech talent creation. **

Close collaboration aligns content, methods, and development paths to team pace and needs, delivering trainees with technical skills and business context ready. 

"The Academy exemplifies client-partner synergy toward one goal: future-ready talent." 
Program Sponsor 

Aubay's Strategic Role 

Today, this Custom Tech Academy transcends a program, it's a tale of trust, collaboration, and vision. Proof that investing in the right people lets technology thrive. 

Aubay Portugal expands this model to banking, utilities, and telecom clients, adapting our philosophy of proximity, technical rigour, and shared growth. 

Considering team know-how reinforcement via custom training? This Academy demonstrates structure, guidance, and real results. 

At Aubay, we help leading organizations build technology academies tailored to their teams and challenges. Ready to make talent development your competitive edge? 

**Contact us. Your next success story starts here. **

A Partnership Story with Future Potential 

Tailor-made training for IT teams at a leading global insurance company

Talent development for an International insurance leader

Custom Tech Academy: Talent Development for an International Insurance Leader

November 2019 marked the beginning of a collaboration between Aubay Portugal and KLx. It started with a few professionals, a clear goal, and a commitment to delivering what was needed. Over time, the partnership grew. Needs evolved, challenges emerged, and Aubay adapted. 

By February 2025, the partnership between Aubay and KLx continues to thrive, with new challenges. The project scope has expanded, now encompassing software development, testing, application support, project management, functional analysis, system administration, and DevOps. 

Why Aubay Portugal? The reason is simple: the ability to respond. Whenever KLx needed expertise, Aubay provided it. Whenever a challenge arose, Aubay addressed it. 

This isn’t just a service provider-client relationship. It’s a partnership built on trust, agility, and consistent delivery. 

Aubay Portugal & KLx: A Partnership Built on Reliability 

-  Scalability & Flexibility: The ability to ramp up resources quickly and adjust to KLx’s evolving needs. 
 
-  End-to-End Expertise: Covering the full spectrum of IT services, from development to support and project management. 

- Agility & Adaptability: Rapid response to challenges, ensuring operational continuity. 

- Cultural & Technical Alignment: Professionals who understand KLx’s business and integrate seamlessly. 

Aubay Portugal’s Value Proposition for KLx 

“Aubay Portugal has been pivotal to KLx success since 2019. Their agility and expertise in delivering high-quality solutions have been crucial for our growth. " 

KLx is an IT company based in Lisbon that specializes in the banking and insurance industry, providing IT skills to solve the complex challenges of its partners from the Crédit Agricole Group. 

With the rise of digital, the banking sector is rapidly evolving. KLx’s IT experts help clients improve operations, enhance customer experience, and stay ahead of the competition by delivering software assets. 

Banking and Insurance Industry 

- Many banks and insurance companies adopted team extension models to address their IT requirements efficiently. This approach involves integrating external professionals into existing teams, offering scalability and specialized expertise. 

- Widespread Adoption: A significant number of leading global companies utilize team extensions to meet their IT objectives. (softjourn.com) 

- Financial Services Sector: Approximately 72% of financial services firms have implemented team extension strategies to accelerate product delivery and optimize costs. (softjourn.com) 


 Benefits:

Accelerated Time-to-Market: Agile financial institutions often outperform their peers in bringing new products to market, acquiring new clients, and achieving higher Net Promoter Scores. (kornferry.com) 

Cost Efficiency: By focusing on team efficiency and allocating resources to high-value activities, these organizations achieve notable savings. (kornferry.com) 



The integration of team extension models enables banks and insurance companies to remain competitive, adapt to technological advancements, and meet evolving customer expectations. KLx understands this and has embraced the model, becoming a reference both as a customer to Aubay and in the market.

The Impact of Team Extension Models in Banking and Insurance 

TMO Platforms, the innovation powerhouse behind My Assets, is on a mission to redefine asset management technology with our cutting-edge SaaS platform. And it all starts in Lisbon. 

Their all-in-one asset to Track, Manage and Organize SaaS platform is ready to grow their operations. That’s where Aubay Portugal stepped in. 


Building a High-Performing FinTech Team in Lisbon: The Partnership 

Portugal, with its reputation as an emerging European technology hub, presented the ideal environment for TMO Platforms. The country offers a pool of talented, English-speaking professionals, with a favorable time zone, aligning with TMO’s teams working across the UK and Poland. 

When evaluating potential partners in Lisbon, TMO Platforms was looking for more than just technical expertise. As the CEO of TMO Platforms, Jonathan Srugo, explained: 

“We wanted a very well-structured company with mature governance, one that could deliver high-velocity software while maintaining a strong focus on measurable outcomes.” 

After reviewing potential companies, TMO chose Aubay Portugal due to its proven track record. The team at Aubay demonstrated their commitment to results through data-driven strategies and KPIs, which perfectly aligned with TMO’s outcome-focused management style. Now, it is time for a Team Extension project to start.  

Why Lisbon? Why Aubay Portugal? 

TMO Platforms’ strategy is simple: building small, elite teams of highly skilled professionals. The new team in Lisbon will play a crucial role in developing features that will enable TMO Platforms' clients to manage their assets even more efficiently. 

Their ideal team members are independent problem-solvers: individuals who can "jump into the cold water and swim," solving all challenges with their experience. TMO Platforms is seeking people who are proactive and results oriented.  

  

With Aubay Portugal’s support, TMO is assembling a group of experts who share this dynamic, independent mindset and can deliver at a high level from day one. 

“What made me choose Aubay was the confidence I had in their experience, their understanding of the market, and their ability to manage teams with precision and agility. I needed a partner that could deliver, not just talk about delivering, and Aubay Portugal gave me that assurance.” - Jonathan Srugo 

The Team TMO Platforms is Building  

• Independent Problem-Solvers: People who thrive in challenging environments and can adapt quickly to new situations. 

• Proactive, Results-Oriented Thinkers: Professionals who take ownership, think critically, and deliver exceptional results. 

Who is TMO Platforms looking for?  

With Aubay Portugal’s support, TMO Platforms is well-positioned to achieve its goals. Together, we are building a team of experienced professionals who are ready to begin TMO’s next technology challenges and drive innovation at a fast pace. 

Ready to take the plunge?<a href="https://www.aubay.pt/en/contacts" target="_blank"> Let's talk!</a>

The Road Ahead 

TMO Platforms and Aubay Portugal 

TMO Platforms

Beyond Gravity, formerly known as RUAG Space, is Switzerland's largest aerospace engineering company, with over 40 years of experience. The company has a vision to push the boundaries of space exploration.

Company Background

Portugal has been standing out as a strategic nearshore destination in Europe, offering:

- A competitive pool of talent in digital and engineering fields.
- Cultural alignment and convenient time zones for European companies.

Competitive Advantages:

- High Qualification Level: Professionals specialized in Space Engineering, Technology, and Innovation. 
- Modern Infrastructure: Advanced digital infrastructure and robust connections with European markets. 
- Competitive Costs: More affordable cost of living and attractive salaries compared to other European tech capitals. 
- Strategic Positioning of Lisbon: A multicultural environment and innovative ecosystem that attract talent from all over the world.

What We Found: Potential and Opportunities in Portugal as a Nearshore Hub

Specific Needs of Beyond Gravity: 
To sustain its ambitions in innovation and space exploration, the company needed highly qualified professionals in space engineering, digital, and innovation.

Complex Recruitment Requirements: 
- Specific technical demands and high standards. 
- Time sensitivity: the team needed to be formed within six months to ensure the timely launch of the Innovation and Digital Hub in Lisbon, the company's 13th global office.

The Challenge: Finding and Integrating Highly Qualified Talent

Choice of Aubay as a Partner: 
Beyond Gravity chose Aubay due to its strong reputation in quickly forming high-quality IT and engineering teams.

Nearshore Recruitment Strategy: 

Dedicated Team: Aubay formed a team of recruiters and managers with experience in nearshore projects. 
Structured Process: In-person and virtual meetings between the Lisbon and Zurich teams, technical tests, and presentations ensured the qualification of candidates. 
Project Management: Management practices and communication tools were used to coordinate effectively.

How We Solved It: Strategic Partnership with Aubay and Nearshore Approach

Hiring Achievements: 
50 professionals hired in six months, fully meeting Beyond Gravity's expectations.

Benefits of the Nearshore Model: 
Agility, high technical quality, and cultural alignment with the Swiss headquarters.

Customer Satisfaction: 
Mário Vidal, General Director of Beyond Gravity Portugal, highlighted Aubay's people-oriented culture, flexibility, and proximity as essential to the project's success.

Long-Term Impact: 
The digital hub in Lisbon represents a significant milestone for Beyond Gravity and strengthens Portugal's status as an excellence nearshore destination in the high-tech and innovation sectors.

Project Success in Record Time

Beyond Gravity and Aubay join forces to establish a digital hub in Lisbon

Recruiting Space Engineering and Digital Talent

Beyond Gravity

This bet was based on the credibility and know-how demonstrated over time and, currently, the team in place has a total of 40 employees, six of whom are certified in Cloud Azure, as well as four also certified in Cloud AWS

With this commitment, our client has completely abandoned the need to maintain a specialized in-house team, obtaining from Aubay:

1. Huge confidence in the maintenance of the entire infrastructure, with a dedicated service, 24 hours a day, 7 days a week;

2. Greater capacity and elasticity in developing specific projects at the same time, with the guarantee of increasing or reducing teams according to needs and in good time;

3. Extensive knowledge of the 40 or so technical staff involved;

4. The adoption of innovative and pioneering technologies - as a result of continuous improvement and the path we have followed in constant evolution, Aubay was, through this service, one of the first companies in the world to work with databrick technology, integrated into Google Cloud.

Success story

The use of Databricks made it possible to replace the massive use of other cloud components, which resulted in a proportional reduction in human intervention and the costs directly associated with licensing these Microsoft Azure components. 

By using Databricks, it was possible to run several data pipelines simultaneously, with much faster availability compared to any other solution on the market. 
This investment has also made it possible to increase the company's satisfaction rates and recognition with regard to environmental impact, which is essential to its operation.
The choice to integrate with Google Cloud came from the development of two new products that would require data, most of which was already in Google's services, Analytics.

The biggest technological difficulty in carrying out an architectural restructuring in this area is the use of platforms/tools that are very new to the market and most of whose functionalities are still in beta. Added to this is the difficulty of making these features available in products in a production environment that are used extensively by end users. These innovations don't always promise greater stability and availability, so monitoring had to be carried out and, of course, after being put into production, we never had a moment's downtime.

What enabled the use of Databricks?

Databricks in Google Cloud.
This could be a major breakthrough for organizations taking advantage of products which, being still a new technology, may require the use of open source tools or others not developed by Google.

The use of new and innovative technologies allows us to participate in their development, at a very early stage, actively participating in the evolution of the products, in their knowledge base, as well as being able to support the entire community afterwards.
Using Databricks with Google Cloud allows us to reuse a lot of the work already done in Azure without any major problems, making it easier to migrate and scale projects more quickly and effectively.

In the case of our client, using Databricks in Azure has led to a very significant reduction in costs and an increase in performance, reducing processing time in some cases by 70%.

Innovation for the sector

Our client trusted Aubay to outsource the development, maintenance, support and management of the Big Data infrastructure for all its markets.

Consumer goods client accelerates modernization with Aubay’s technical team

With Aubay's support, our client implemented Siemens' Application Lifecycle Management tool - Polarion ALM - to manage all its development, evolutionary and corrective maintenance activities. 

The entire group, made up of more than 30 companies worldwide, uses this tool, with more than 2,500 registered users.

Aubay was an integral part of this implementation team, being the only supplier in Portugal with knowledge of this tool, so our client decided to dispense with the support provided by Siemens itself, leaving Aubay as the partner responsible for this activity.


1. Contact with users;

2. Ensuring the correct functioning of the tool;

3. Focus on maintaining/improving the quality of the tool, considering its continuous improvement;

4. Ability to identify errors in the tool;

5. Detailed knowledge of the implementation and configurations made to the tool - structure of folders and system files;

6. Interpret and modify the various scripts implemented;

7. Interpret and modify the different workflows, functions and conditions implemented;

8. Interpret and modify the various reports produced;

9. Preparing reports based on the tool's functionalities;

10. Debugging and analyzing system logs;

11. Deploys changes and installs new versions;

12. Present solutions taking into account the tool's potential.

Aubay's resources have received specific training to be able to respond to the following points:

With Aubay's support, our client implemented the Application Lifecycle Management tool 

Energy sector transformation: Aubay provides specialized talent for system evolution

Aubay is a long-standing partner and through it we share various types of services, projects and outsourcing.

Aubay provides all the support and maintenance for a large package of applications used by the client.

One of the major objectives achieved with this operation is the fact that the client has no worries about maintaining a fully dedicated team within its structure, managing changes in work, in the team itself, or in knowledge between the various resources.

All the risks associated with this activity, as well as their management, have been transferred to Aubay.

We have a long-standing partnership with our banking client

1.  Resource management;

2. Quality management;

3. Incident management;

4. Change management;

5. Request management.

Aubay is committed to achieving specific service levels according to each process:

This service consists of providing a multidisciplinary team capable of supporting and guaranteeing the quality and proper functioning of the applications made available to its users, both internal and external.

The Aubay team intervenes in the resolution of incidents through tickets registered on the JIRA platform.
The fulfilment of fixed SLAs for each defined KPI is ensured.

The Aubay team is available throughout the process

1. Total number of tickets;

2. Total number of incidents;

3. Average resolution time;

4. Number of overdue tickets;

5. Ticket/incident resolution rate;

6. Resolution rate with just one iteration;

7. Rate of requests delivered;

8. Number of incidents reported in less than 15 minutes

KPIs monitored

Banking institution strengthens IT team to accelerate digital transformation

Our client, following its need for internal digital transformation, carried out an analysis of Low-Code development solutions to understand how it could speed up and optimize the process.

After comparing the productivity levels obtained by maintaining traditional development tools and languages versus adopting alternative development solutions, they decided to implement this entire process with Outsystems, given the unbeatable speed they could acquire, drastically increasing productivity, solution delivery and, consequently, increasing user confidence.

Software Factory

Along with all the supporting processes and tools, Aubay follows a properly outlined and planned process to guarantee the fundamental pillars for running a software factory:


1. identification of the factory director
An operational, technical and socially experienced multidisciplinary profile who acts as the maximum point of contact with the client. Aligns the factory and the team according to the best development practices, executing the guidelines to fulfil the objectives. 
Ensures the quality of the code executed, identifying possible bottlenecks in the processes and architecture. 
Identifies all the components to be developed and coordinates their planning and development. 
Monitors the different environments and identifies problems and improvements. 
Generates production inputs and organises work with the client.

2. Identifying the foundations team
The factory's core team, responsible for on-site communication with the client, identifying all requirements/objectives, developing the basic services/components and managing the work of the development team.
He supports the factory manager in validating the new features incorporated, in order to guarantee total alignment with the standards adopted, as well as with the new architecture.
Subsequently, all resources go through a Ramp-Up phase, where they will acquire all the knowledge to carry out the target services.


3. Identification of the project team
Responsible for developing the application's functionalities, handling, using and reusing the services and components developed by the Foundations team.

Aubay supports our client in this transformation by implementing an Outsystems software development factory.

1. Applications developed in accordance with Outsystems' best practices and rules

2. Reduced operational risk and maintenance costs

3. Significant increase in performance

4. Optimisation of the process of implementing new functionalities

5. Increased user confidence and autonomy

6. Reduced complexity

7. Increased abstraction and reuse

8. Increased scalability

Benefits achieved

Banking sector client chooses Aubay to strengthen IT teams and modernize processes

Many companies have entrusted their business to Aubay. 

Aubay Portugal client case studies cover - IT consulting success stories and project results

Cases of success

Many companies have entrusted their business to Aubay.