Customer feedback 2025: trust, consistency, and a willingness to grow together

The latest customer feedback confirmed what has long set the company apart: trusted relationships, consistency in delivery, and a clear willingness to evolve side by side with its partners.

The results were once again very positive, reflecting a solid overall level of satisfaction above the industry average. An NPS of 51 and an average likelihood to recommend score of 8.6/10 reinforce clients’ vote of confidence. In addition, 74% stated they were satisfied or very satisfied with the experience compared to the competition. The word most associated with the brand was “reliable”, a clear sign of a reputation built through proximity and consistency.

Once again, clients highlighted personalized attention, empathetic support, and responsiveness as key differentiating factors. The relational dimension continues to be one of Aubay’s strongest strengths, reflecting its way of working: close, collaborative, and results-oriented.

These indicators confirm that Aubay’s partnership model, centered on people and teams, builds trust and creates tangible value in technology consulting projects and managed services.

One of the most encouraging signs from the report is the growing interest from clients in expanding collaboration into new business areas, namely:

• Team extension, strengthening teams with specialized and highly integrated talent.
• Nearshore services, combining geographical proximity with operational efficiency and technical quality.
• Turnkey tech projects, turnkey solutions that bring together consulting, engineering, and end-to-end value delivery.

These signals reinforce confidence in Aubay as a leading technology partner, capable of responding with agility and innovation to the needs of a constantly evolving market.

Catarina Pamplona (KLx, SA): ““Great partnership based on trust and service quality. May we continue to grow together for many years.”

Mario João Melo Guedes Vidal (Beyond Gravity Services AG): “Good job, and we achieved our goals.”

Ana Lúcia dos Santos de Azevedo (SIBS Forward Payment Solutions): “Aubay has proven to be an excellent partner in finding and identifying some of the best resources we have. Ultimately, they bring value, critical thinking, and quality in delivery. And that is the foundation of trust-based, win-win relationships.”

Valter Silva (KLx, SA): “Aubay has been a trusted partner, easy to work with, and truly understands our needs!”

João José Pontes Nunes (NOS TECHNOLOGY): “An outsourcing partner focused on collaborating with the best-fit candidates.”

Aubay Portugal thanks all clients who shared their vision and contributions. This feedback is, above all, a recognition of the teams’ work and a compass for the future.

More than a set of metrics, this report represents a renewed commitment to quality, proximity, and joint growth: the essence of what Aubay delivers every day.